Shipping policy

Shipping Policy

At The Lamps Factory, we are committed to delivering your order safely and efficiently. Please review our shipping policy below before placing an order.

Order Processing

  • Orders are typically processed within 1-3 business days after payment is successfully received.
  • Orders are not processed, shipped, or delivered on weekends or public holidays.
  • During peak seasons, promotions, or holidays, processing times may be slightly extended.

Shipping Origin

All orders are shipped directly from our international fulfillment partners located in China.

Estimated Delivery Times

Most orders are delivered within 6-12 business days after shipment.

Please note that delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on destination, customs clearance, carrier performance, and local delivery conditions.

Tracking Information

Once your order has been shipped, a tracking number will be provided via email when available.

Please allow up to 48 hours for tracking information to become active after shipment.

Delivery Delays

While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to factors beyond our control, including:

  • Customs inspections and clearance procedures
  • Airline cargo delays
  • Severe weather conditions
  • High seasonal shipping volumes
  • Public holidays
  • Local courier delays
  • Transportation disruptions
  • Government restrictions or unforeseen events

In rare cases, delivery may take longer than the estimated shipping timeframe. We appreciate your patience and understanding in such situations.

The Lamps Factory is not responsible for delays caused by customs authorities, shipping carriers, weather conditions, or other circumstances beyond our control.

Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by your country's customs authorities.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

The Lamps Factory is not responsible for orders delayed, lost, or delivered to an incorrect address due to inaccurate information provided by the customer.

Lost, Damaged, or Incorrect Orders

If your order:

  • Arrives damaged during shipping
  • Is lost in transit
  • Arrives with missing parts
  • Contains the wrong item

Please contact us within 15 days of delivery and provide:

  • Your order number
  • Clear photos or videos of the issue
  • Photos of the packaging (if applicable)

After reviewing the claim, we may provide:

  • A free replacement
  • A full refund
  • A partial refund

For approved shipping-related claims, The Lamps Factory will cover all replacement shipping costs.

In most cases, customers will not be required to return damaged or defective products.

Undeliverable or Refused Packages

Refunds or replacements will not be provided for orders that:

  • Are refused by the recipient
  • Are abandoned or unclaimed
  • Cannot be delivered due to an incorrect address supplied by the customer
  • Are returned because the customer failed to pay applicable customs duties or taxes

Contact Us

For shipping-related questions or assistance, please contact:

The Lamps Factory

📧 support@aimartusa.com
📧 thelampsfactory@outlook.com

We aim to respond to all inquiries within 24-48 business hours.