Refund Policy

At The Lamps Factory, customer satisfaction is our priority. We are committed to providing high-quality products and a smooth shopping experience for customers worldwide.

Defective, Damaged, Lost, or Incorrect Orders

If your item:

• Arrives damaged during shipping
• Is lost in transit
• Contains missing parts
• Has a manufacturing defect or quality issue
• Is different from what you ordered

Please contact us at thelampsfactory@outlook.com within the applicable timeframe and provide your order number along with clear photos or videos of the issue.

Once verified, we will offer one of the following at our discretion:

• Free replacement
• Full refund
• Partial refund

For approved product or shipping-related issues, The Lamps Factory will cover all replacement shipping costs.

Non-Refundable Situations

Refunds or replacements cannot be provided for:

• Incorrect shipping address provided by the customer
• Orders refused by the recipient
• Failure to collect the package from customs or the courier
• Delays caused by customs clearance or local postal services
• Normal wear and tear, misuse, or accidental damage caused after delivery
• Requests submitted after the applicable claim period

Order Cancellations

Orders may be cancelled within 12 hours of purchase. Once an order has entered processing or has been shipped, it can no longer be cancelled.

Contact Us

For refund, replacement, or return requests, please contact us at:

The Lamps Factory
📧 thelampsfactory@outlook.com

We are committed to resolving all legitimate issues quickly and fairly and appreciate your trust in The Lamps Factory